FITPup Policies
1. Drop Off/Pick Up: Monday - Sunday, 8:00 am to 6:00 pm.
🠪 Pick up and drop offs available 24/7/365; by appointment.
🠪 Boarding is available 365 days a year, this includes: New Year's Day, Easter Sunday, Memorial Day, Independence Day (July 4th), Labor Day, Columbus Day, Thanksgiving Day, and Christmas Day. Over these Holidays and surrounding periods, a minimum 2 (two) or 3 (three) night stay is required (minimum stay varies by holiday).
🠪 Due to high demand, during these holiday periods boarding rates increase.
2. Reservations
🠪 Reservations are required for all Boarding Pet Guests. Although we do usually have space for some last minute boarding requests.
🠪 Reservations are required for Day Stay services.
🠪 Confirmed reservations must have the following on file:
â—¦ A valid credit card for cancellation policies
â—¦ Proof of current vaccinations- absolutely no guest, for any service, will be admitted without current vaccines, or vet waiver for special cases.
â—¦ FITPup Policies form, Pet Profile, and the Boarding and Services Agreement (these forms must be completed and signed prior to accepting a guest).
🠪 Failure to have the above on file may result in a cancelled reservation, and a cancellation charge.
🠪 Deposits or partial billing during stay may be required for long-term reservations.
3. Cancellations (please note different policies depending on dates):
Cancellations must be made within the time frame listed below or your credit card on file will be charged in full for the confirmed services, unless otherwise noted.
Non-Peak/Holiday periods:🠪 Grooming: 24 hours prior to date of arrival. (Grooming is an independently contracted service, so cancellations and no shows must be charged).
🠪 Boarding: 3 days or less prior to date of arrival. ◦ Cancellations for boarding made within the 3 day period, or a no show, will be charged a $50 fee to the credit card on file.
Peak/Holiday periods:🠪 Grooming: 24 hours prior to date of arrival.
🠪 Boarding: 3 days or less prior to date of arrival. ◦ Cancellations for boarding made within the 3 day period, or a no show, will be charged a $100 fee to the credit card on file.
4. Peak/Holiday Periods:
🠪 Peak/Holiday rates are higher for Boarding, however, discounts for additional Pet Guests from the same family are still honored.
🠪 Due to high demand, during these holiday periods boarding rates increase. Check FITPupPB.com for peak period dates.
5. Arrivals:
🠪 Arrivals and Departures occurring outside of normal hours is available, but for the safety of our staff and comfort of our guest, is strictly by appointment only and incurs fees.
🠪 Before 8 A.M.:Check-in before 8 A.M. for any guest will incur a flat fee of $20.00.
6. Departures:
🠪 Check-out time for Boarding Guests is 11:00 A.M.:All Pet Guests picked up after 11 A.M. will incur a daycare fee per guest. Normal daycare rates apply: until 6 pm, ($60.00) , from 6-8pm, add $20.00 charge (The day of pickup is treated as a normal day of daycare that begins with a drop off time of 10:00 A.M.)
🠪 Last pickup for all guests is 8:00 P.M.
7. Vaccinations:
🠪 Proof of vaccinations from your pet's veterinarian are required for all services, including grooming.
🠪 Bordetella vaccine must be administered at least seven (7) days prior to your pet's arrival.
🠪 All puppies must be 4 months of age and have completed their full series of vaccinations.
🠪 Puppies may incure an additional charge per night, depending on level of training and care required. This charge may occur at anytime. Client will be notified.
8. Dogs:
🠪 Rabies: 1 or 3 year
🠪 DHLPP: 1 year or titters
🠪 Bordetella: Every 6 months, or 1 year (depending on vaccination provided)
🠪 CIV: First shot (2nd Booster in 21-28 days)
9. Health:
🠪 Pet Guests must have been in good health for the past 30 days prior to their arrival. FITPup performs health checks on all incoming guests and failure to notify staff of health issues may result in a cancelled service and a cancellation charge, or additional charges for special care.
🠪 If fleas or ticks are found on any pet, they will be bathed at the owner's expense.
🠪 Pet Guests that require specialized care and/or attention are welcome to participate at FITPup. Please discuss your pet's needs with our staff to ensure that we can properly provide the care your pet needs.
🠪 FITPup reserves the right to refuse admittance to any pet that requires specialized care. In these situations, we recommend boarding at a veterinarian.
🠪 Any guest that may have been involved in any type of altercation may be overly aggressive or defensive in group, leaving them susceptible to injuring themselves or other guests. If your pet has recently, or ever, been in a scuffle or fight, please let the staff know so that they can be observant of all dog behavior.10. Daycare/Day Stay:
🠪 All dogs must complete an evaluation to determine temperament, play style and mannerisms.
🠪 All Pet Guests must be at least 4 months of age to participate in Daycare, Boarding or Day Stay.
🠪 Un-spayed females may participate in group unless they are in heat.
11. Personal Pet Belongings:
🠪 FITPup provides bedding and bowls for all pet guests during their stay.
🠪 Please do not send bowls.
🠪 FITPup is not liable for any tracking/GPS collars left on a drop off. Dogs tend to play with their mouths sometimes leading to these collars falling off or being removed.
🠪 You are welcome to provide your pet with toys in good condition or a disposable t-shirt, however FITPup can not guarantee their return.
I have read and agree to abide by FITPup Policies, in conjunction with their Boarding and Services Agreement. I acknowledge that continued use confirms my continued acceptance of these terms and conditions, even if they change without my knowledge.
